Refund policy

At AfyaYangu, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it.
  • Be in its original packaging with all seals and labels intact.
  • Be accompanied by the original receipt or proof of purchase.

To initiate a return, please contact us at customercare@afyayangu.co.ke. Once your request has been reviewed and approved, we'll provide instructions on how and where to send your item.

Please note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 48 hours of receiving your package at customercare@afyayangu.co.ke, including your order number and clear photos of the item(s). We'll assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned, including:

  • Opened or used supplements
  • Products with broken safety seals
  • Sale or clearance items
  • Gift cards
  • Any item marked as non-returnable at the time of purchase

If you're unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

Exchanges

We do not offer direct product swaps.

If your return is approved, you may exchange your item for another product of equal or greater value (any price difference will apply). Returned items must meet our return eligibility requirements.

Refund Policy

Due to the nature of the health and wellness products we sell, AfyaYangu does not offer cash refunds for products that have been purchased and collected or delivered.

Where a return is approved, we will provide:

  • An exchange for another eligible product; or
  • Store credit, where applicable and at our discretion.

Refunds will only be considered where required by applicable consumer protection laws or if AfyaYangu is unable to fulfill your order.

Contact Us

If you have any questions regarding our Returns & Exchanges Policy, please contact us:

Email: customercare@afyayangu.co.ke

Our team will be happy to assist you.