Shipping policy

At AfyaYangu, we're committed to delivering your order quickly, safely, and reliably.

Order Processing

  • Orders are processed Monday to Saturday (excluding public holidays).
  • Orders placed before 2:00 PM are typically processed the same day.
  • Orders placed after 2:00 PM, on Sundays, or on public holidays will be processed on the next business day.

Delivery Areas

We deliver across Kenya through trusted courier partners.

Nairobi

  • Estimated delivery: Same Day (for eligible orders) or 1 business day

Major Towns

  • Estimated delivery: 1–3 business days

Remote Areas

  • Estimated delivery: 3–7 business days

Please note that delivery timelines are estimates and may vary depending on your location and courier availability.

Shipping Charges

Shipping costs are calculated automatically at checkout based on your delivery location.

From time to time, AfyaYangu may offer free shipping promotions. These offers will be clearly communicated on our website or social media channels.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation via email, SMS, or WhatsApp (where applicable). Our customer support team is also available to assist with tracking your order.

Delivery Delays

Although we strive to deliver within the estimated timelines, delays may occasionally occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier delays
  • High order volumes
  • Events beyond our control

Should a delay occur, we'll keep you informed and work to ensure your order reaches you as soon as possible.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

AfyaYangu is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete delivery information.

Damaged or Missing Orders

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the package and damaged item(s), if applicable

We'll investigate the issue and provide a suitable resolution as soon as possible.

Contact Us

If you have any questions about shipping or your order, our customer support team is here to help.

AfyaYangu